Talentra builds dedicated offshore teams in India for leading market research and insights firms. Founded by an operator with nearly three decades of experience building global teams across the US, UK, Canada, and India, Talentra is built on long term partnerships, dedicated full time placements, and full integration with the client’s operations.

The role
We are hiring an IT Support Specialist to join Talentra in India, embedded full time with a leading global market research and insights firm. You will be the first point of contact for a fully remote workforce, owning day to day IT support from ticket to resolution, managing the employee device and account lifecycle, and improving how IT services are delivered. You will work alongside a local IT team in Toronto who receive and process physical devices.

Day to day
• Administer Microsoft 365, identity and device management platforms, and cloud hosted desktops.
• Triage support requests from the ticketing system, chat, and email, resolving what you can and escalating the rest to the right team member with clear context.




• Onboard and offboard staff: create and remove accounts, email, and access, prepare cloud desktops, enroll devices, and run optional virtual orientation sessions for current hires who need extra help getting started.
• Support users remotely, including through remote support (RMM) tools, with Microsoft 365, collaboration and video conferencing tools, other common applications, sign in and multi factor authentication, and mobile devices.
• Diagnose and resolve software problems on macOS and Windows, and coordinate warranty and out of warranty repairs with vendors.
• Order, provision, and ship IT assets and arrange equipment returns, working with local IT in Toronto.
• Maintain inventory of hardware, licenses, and accessories, and raise purchase requests when needed.
• Maintain and improve the internal IT wiki and knowledge base so common questions are self service.
• Lead projects that improve the effici

📌 IT Support Specialist (India)
🏢 Talentra Global Group
📍 India