About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
As we continue our lightning-rapid growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Outstanding Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers,
working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We’re looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day.
To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.
Up to shape what's next in finance? Let's get in touch.
What You'll Be Doing
• Applying standard procedures to investigate and resolve customer chargeback requests with accuracy and care
• Supporting core product functionality to efficiently solve customers basic chargeback product-related queries and needs
• Handling basic FAQs and troubleshooting support independently, seeking guidance only on complex cases
• Delivering high-quality, efficient support on frequent and less complex requests
• Gathering relevant information in a struct
📌 Support Specialist (India)
🏢 Revolut
📍 India