• Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• Assists to prepare and update Departmental Operations Manuals as appropriate.
• Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
• Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and productive manner,



following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Personally and frequently verifies that guests at conferences and banquets are receiving the best possible service.
• Spends time at conferences and banquets (during peak periods) to ensure that they are managed well by the respective employees and functions to the fullest expectations.

📌 Assistant Banquet Manager (Mumbai)
🏢 Grand Hyatt
📍 Mumbai