Role Description

Key Responsibilities:

• Ensure the transactions and events you are assigned and responsible for are processed within deadlines, following up and escalating as appropriate.
• Prioritise your own workload effectively, understands when to flag / escalate to more senior members of the team.
• Assist with the resolution of any queries, stock & cash reconciliation breaks assigned to you.
• Escalate unresolved queries or breaks based on agreed criteria i.e. age, value, client profile.
• Take ownership of any ad-hoc tasks and project work assigned to you and deliver within agreed timelines.
• Manage client and stakeholder queries pro-actively, with particular focus on quality and timeliness of communication Utilise department controls and procedures honestly and effectively, taking steps to call out and minimise any risks. Suggest, explore and help to implement ideas to save time and cost, reduce risk and improve service quality.
• Collaborate with others to help build a positive and supportive working workplace.



Establish a close working relationship with other operational areas, the Portfolio Implementers,
• Dealers and all external parties, liaising on matters relating to day-to-day operations.
• Skills and Behaviours Required:
• Commitment to continually building knowledge of processes across the Transaction Services life cycle.
• The role holder is expected to play an active part in improving day-to-day procedures and how the work is to be tackled.
• Responsible for planning own workload typically against a backdrop of changing priorities and / or external events for a day ahead.
• Is required to make routine judgments in situations that are understood and uncontentious.
• Expected to seek assistance for anything complex or out of the ordinary.
• Prioritising the workload and working effectively towards deadlines.
• An expert in your field and a strong mentor to the team s Junior Analysts.
• Responsible for ensuring that issues identified are fully

📌 Associate II (Chennai)
🏢 UST
📍 Chennai