Company Description
USMLESarthi provides highly personalized, expert one-on-one guidance services to international medical graduates seeking residency positions in the United States. Our mission is to assist medical graduates in navigating the complex residency application process. We offer customized support and resources to improve candidates' chances of securing a residency. Our team of experienced advisors is dedicated to helping our clients achieve their career goals in the medical field.

Location: Remote
Position Type: Full time

Role Description: Operations Associate
Position Overview: We are seeking a energetic and results-oriented Operations Associate This role is pivotal in ensuring a seamless and enriching experience for our students while managing critical relationships with our physician partners. You will drive various operational initiatives.

Key Responsibilities:

Comprehensive Student Support:
• Oversee the onboarding process for enrolled students, ensuring all forms, fees, and documentation are complete.




• Facilitate connections between students and physician partners as needed.
• Collect and analyze feedback from students

Issue Resolution:
• Actively listen to and address student issues and concerns.
• Diagnose problems and provide effective solutions, which may involve coordinating with physician partners, resolving billing discrepancies, and facilitating refunds or alternative solutions.

Manage Communication Channels:
• Ensure timely and effective resolution of student queries across various communication channels, including email, phone calls, WhatsApp, and Telegram.

Relationship Management with Physician Partners:
• Maintain and enhance relationships with our physician partners, ensuring a smooth and collaborative experience for both students and partners.
• Act as the primary point of contact for physician partners, addressing any issues and fostering strong, long-term partnerships.

Data Analysis:
• Utilize insights from data to drive imp

📌 Operations Associate (India)
🏢 USMLESarthi
📍 India