Application Maintenance Service (AMS) & Production Services Leadership

Location : Chennai & Bangalore
Experience : 12+ Yrs

Key Responsibilities

• Lead and manage AMS and Production Services teams within Corporate Systems, including onshore and offshore captive teams
• Own end‑to‑end application maintenance and production support for Legal and Corporate Systems applications
• Establish and govern ITIL‑based service operating models, including:
• Incident, Problem, Change, Release, and Service Request Management
• Major Incident (P1/P2) management and executive communications
• Root cause analysis, trend analysis, and preventative remediation
• Drive application stability, resilience, App/Server vulnerability remediations and operational risk reduction across the supported portfolio
• Ensure effective support coverage models, on‑call readiness, and escalation procedures aligned to business criticality
• Lead service reviews, production health reviews, and continuous service improvement initiatives
• Ensure solid collaboration between AMS, production support, engineering,



and platform teams

Program Governance & Controlled Change
• Establish and run execution cadence (weekly/monthly/quarterly) for AMS, production support, and related initiatives
• Own governance artifacts including status reporting, RAID logs, dependencies, and escalations
• Run identified transformation initiatives within the Enterprise Functions, ensuring minimal production risk
• Ensure tight alignment between application maintenance, production support, and change/release activities

Metrics, Reporting & Operational Insights
• Define and govern AMS and production KPIs, including availability, incident trends, MTTR, change success, and operational risk
• Maintain operational dashboards and scorecards for senior leadership
• Translate service data into clear, executive‑ready insights and recommendations
• Support leadership forums with fact‑based, action‑oriented reporting, especially during esca

📌 Application Maintenance Service (Chennai)
🏢 Mphasis
📍 Chennai