Product Manager – Billing
About the Role
Delhivery moves millions of shipments every day, and every one of them has to be priced, invoiced, and collected correctly. A shipment billed late, billed wrong, or not billed at all is revenue the network earned but never banked. A disputed invoice also strains our relationship with a shipper. This role exists to fix that.
As Product Manager for Billing, you will own the product strategy for Delhivery's contract-to-cash engine, from rate card setup and shipment pricing through invoicing, dispute resolution, and collections. You will build systems that price every shipment accurately, catch revenue leakage before it reaches an invoice, and give shippers bills they trust. This is a high-visibility, high-ownership role at the intersection of business, finance, operations, and technology.

What You Will Do
• Own the roadmap, not just the backlog. Define the product strategy for billing accuracy, revenue assurance, and faster cash realization. Translate business objectives into a prioritized roadmap with crisp KPIs such as billing accuracy,



dispute rate, invoice TAT, unbilled revenue, and DSO, and be accountable to them.
• Go deep before you go wide. Conduct structured deep-dives across rate cards, contract terms, weight and dimension capture, surcharges, credit notes, and reconciliation to find where and why revenue leaks. Quantify the financial impact of every gap before proposing a fix.
• Bridge business reality and product design. Spend time with finance, BD, key account managers, and shippers. Understand why invoices get disputed, why contracts are hard to configure, and where manual work creeps in. Bring that context back into product decisions.
• Get the fundamentals right at scale. Build billing systems that handle Delhivery's breadth of businesses, including Express, PTL, FTL, and cross-border, along with complex commercial constructs like slab pricing, fuel-indexed surcharges, and minimum guarantees. Keep everything com

📌 Product Manager (Gurugram)
🏢 Delhivery
📍 Gurugram