This role is positioned within Portfolio Product and Strategy team within BT International focused exclusively on the optimisation and enablement of our growth product strategy targeting multinational businesses and global organisations to deliver secure, scalable, cloud-native connectivity - the essential infrastructure powering today’s global economy.
Portfolio Process Designers play a key role in assuring balance between best possible service to our customer, at the optimal cost to the business, without compromising quality. Accountable for the analysis, design, construct, implementation, and ongoing optimization of E2E Journeys to support BT International product roadmaps.
What You’ll Be Doing
As a Portfolio Process Designer, you will analyse, develop,
and improve workflows for our core product propositions. You will identify inefficiencies in existing processes and propose solutions to optimize effectiveness working with cross functional teams.
Key accountabilities include:
• Collaborating with business stakeholders, you will identify & and define product requirements and use cases.
• Perform process change impact assessments to facilitate resource planning and governance for change controls.
• Facilitate workshops as required to gather inputs from various stakeholder groups (Sales, Operations, billing and technology teams) capturing detailed as‑is analysis and pain points / bottlenecks to identify pain points and redundancies.
• Develop and maintain detailed visual models of re-designed workflows using BPMN 2.0 standards and notations (ARIS)
• Prepare and manage collaterals for presentation to Business stakeholders to facilitate communication of design
📌 Process Designer (India)
🏢 BT Group
📍 India
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