Job Location: Bangalore
Shift: US work Hours 6:30 PM to 3:30 AM
Work Model: Hybrid
Job Description:
• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Work with delivery and other internal teams to build proactive proposals
• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Required skills and qualifications
• Professional experience in a sales or Account Management
• Ability to multitask and juggle several responsibilities simultaneously
• Solid written and verbal communication skills
• Excellent organizational skills and attention to detail
Preferred skills and qualifications
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce