Company Description
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions for more than 75 global brands, including Fortune 100 and 500 companies. For over three decades, the organization has delivered strong customer and business outcomes across sectors such as Healthcare, Media, Telecom, Fast-Growth Technology, Retail, Banking, and Financial Services. ResultsCX focuses on building digitally influenced customer journeys that drive revenue acceleration, cost optimization, and enhanced experience. Supported by over 23,000 colleagues across 25+ engagement hubs worldwide, the company uses innovative solutions to address complex customer experience challenges. This work helps make interactions simpler and more satisfying for millions of consumers.
Role Description
Patient Support Specialist
Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103
Job Type: Full-Time
Experience Required
• Minimum 6 months of experience in healthcare BPO or similar domain | Freshers can also apply
Key Skills & Requirements
• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
• English Proficiency: B1H level or higher (excellent verbal and written communication skills)
• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
• Strong attention to detail and ability to work in a quick-paced environment
• Proficiency in using MS Office tools and CRM systems is a plus
Key Responsibilities
• Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
• Provide accurate information while maintaining professionalism and empathy
• Ensure all data entry and updates are accurate and timely
• Collaborate with cross-functional teams to resolve customer concerns
• Adhere to compliance standards and data privacy regulations in heal