Keep records of calls and sales and note useful information Graduate with 0-4 years of experience as telesales representative or other sales/customer service role Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects Positive communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints Complete monthly sales Target.