Job Summary

This role focuses on delivering high quality support and analysis for healthcare products within commercial claims operations in a day shift office setting. The specialist will apply domain expertise to interpret claims resolve issues and improve processing efficiency while ensuring compliance with company standards and regulatory expectations. Contributions will strengthen organizational performance and promote better outcomes across the healthcare ecosystem.

Responsibilities

• Analyze commercial healthcare claims data in detail to ensure accurate adjudication and compliance with internal policies and industry regulations driving reliable claim outcomes and operational integrity.
• Collaborate with cross functional teams to clarify claim requirements product rules and benefit structures helping to minimize processing errors and improve end user satisfaction.
• Review complex healthcare product configurations related to commercial claims identifying gaps or inconsistencies and recommending adjustments that enhance claim accuracy and turnaround times.




• Coordinate with operations and quality teams to investigate claim discrepancies document root causes and support remediation activities that reduce rework and improve service levels.
• Utilize claim processing tools and internal platforms to validate eligibility coverage and pricing logic for healthcare products contributing to transparent and fair claim decisions.
• Support process improvement initiatives by tracking key metrics for commercial claims proposing practical changes that improve efficiency reduce manual effort and support sustainable growth.
• Communicate clearly with internal stakeholders using English read write and speak capabilities to explain claim outcomes product rules and process changes in an accessible and professional manner.
• Maintain thorough documentation of claim analysis activities decisions and exceptions ensuring that records support audit readiness and consistent app

📌 SPE-Claims HC (Chennai)
🏢 Cognizant
📍 Chennai