Project Role : Banking Processor

Project Role Description : Capture and validate client information related to banking and loan documentation. Process account creations, on-board new clients and perform maintenance for all banking products; including retail and commercial lending, bank accounts, card services.

Must have skills : Business Architecture

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

• Business Analyst – Production support L1/L2 – L8 – (Exp 10+ Y)
• Robust Loan IQ application expertise, capable of handling support activities and contributing to the chapter.
• Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
• Perform basic monitoring tasks.
• Perform initial high level investigation and escalate to relevant team.
• Ensure timely and accurate status reporting as per defined procedures.
• Good understanding of SLA/OLA to identify task priorities Incident, Request,



Problem management as per defined guidelines
• Track all efforts accurately against all impulse entries.
• Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.
• Regular update of status and comments on tickets.
• Ensure responsible team is correctly assigned in agreement with stakeholders. Follow up and define Post Mortems and Remediation actions to improve production
• Follow up with the relevant teams to ensure PM is published.
• Act on all remediation actions assigned as per timelines defined. Maintain good collaboration with internal and external partners
• Awareness of all stake holders for the feature/application.
• Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates. Change management and smooth transition of services
• Aware of upcoming changes and related impacts.
• Consult with right contacts on the impacts. Ensure Knowledge base and tr

📌 Banking Processor (Bengaluru)
🏢 Accenture in India
📍 Bengaluru