What you'll do...
You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift supporting US region.
What you’ll do:
As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues.
All Resolution Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.
What you’ll bring :
• 10 months – 4 Years of relevant customer service experience
• Excellent written and verbal communication skills with the ability to effectively articulate information to customers
• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience
The Requirements:
• In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
• Robust active listening skills to understand customer needs and provide appropriate solutions
• Utilize various software systems and tools to accurately document and track customer interaction
• Ability to multitask and navigate through multiple software systems simultaneously
• Collaborate with internal associates of Walmart to escalate and resolve com