Description
About the role
At Trintech, the Lead Site Reliability Engineer leads the technical delivery of reliability improvements across a broad service portfolio. You will turn production evidence into a prioritised engineering plan, coordinate work across teams and ensure incident learning results in measurable improvement. This is a technical individual-contributor role with no direct reports.
You will remain hands-on across Kubernetes and OKD/OpenShift, Azure, VMware-based infrastructure, and Linux and Windows workloads. Grafana, Prometheus, Datadog, Sumo Logic and PagerDuty support investigation, service visibility and incident response.

Your impact
• Own the integrated reliability engineering plan across services, regions and workstreams, with clear technical priorities and accountable follow-through.
• Strengthen the SRE team's effectiveness through practical direction, better operational tools, sustainable response practices and verified engineering outcomes.

What you will do
• Build a prioritised reliability roadmap from customer impact, incident recurrence,



service risk and operational effort, agreeing delivery capacity with the SRE manager.
• Lead adoption of meaningful service indicators, objectives and error-budget decisions with product and service owners, establishing ownership and review practices.
• Coordinate alert improvements across Grafana, Prometheus, Datadog, Sumo Logic and PagerDuty, addressing duplication, missing coverage, routing and diagnostic context.
• Lead technical response to complex incidents and strengthen regional handovers, escalation readiness and blameless reviews; verify completion of consequential follow-ups.
• Direct and contribute to automation that removes repeated operational work, with code review, testing, bounded permissions and protected recovery behaviour.
• Coordinate readiness, capacity and recovery work across application, data, infrastructure and Platform Engineering teams, resolving dependencies and technical blo

📌 Lead Site Reliability Engineer (Bengaluru)
🏢 Trintech
📍 Bengaluru