Role Summary:

The Lead Security Analyst should work as a technical SME/Lead for the CyberArk (Core PAS, EPM) solution, key delivery outcomes expected from this role are:

• Onboarding and management of privileged accounts and platforms into CORE PAS for password vault, privilege session management.

• Onboarding and management of end point workstations into EPM for enforcing least privileges, application controls and avoid credential thefts.

• Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy

• Understand the solution architecture and design done by the engineering team for recent business requirements. Clarify and transition seamlessly for Operations.

• CyberArk patch updates, version upgrades. Validation and testing.

• Analyze and resolve L3, L2 tickets.

• Triage & resolve production incidents, restore the service availability within SLA targets

• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.





• Maintain up to date knowledge repository – Run book, Architecture, Solution design documents. SOPs and Playbooks.

• Mentor and guide the Security analysts and associates deployed for PAM workstream

• Flexible working in shifts as per roster rotation.

• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team

• Motivate the team members to complete the certification related to CyberArk PAM

Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Privilege Access Management (PAM) operations workstream.

Requirements
Education Requirements:

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience: 8-12 years

4-5 years of relevant CyberArk CORE PAS implementation and support experience. 2-3 years of relevant CyberArk EPM implementa

📌 Lead Security Analyst (Chennai)
🏢 Staples India Business Innovation Hub Private
📍 Chennai