Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting recent direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Control Tower

In this role, you will:

• Provide analytical and strategy support to business and Workforce Management individuals.

• Ensure completeness of deliverables as required and document results and present findings to management





• Act as an Subject Matter Expert for the functional area and Independently interacts with business partners to understand business need and translates to technical specifications, Planning and forecasting

• Providing high-quality analytics and solution recommendations to business problems.

• Take ownership and actively manage project timelines. Execute standard reports, processes, files, and implements predefined algorithms

• Identify opportunities to streamline and drive automation as per business needs and operational efficiency goals

• Manages couple markets under Asia-Pacific contact center and prioritizes resources and processes from planning perspective to support business.

• This role requires the incumbent to plan and execute the assigned projects/ analysis as per the agreed timelines and with accuracy and quality.

To be successful you will:

• Knowledge of contact center business, metrics and operations and hands on experience in Excel.

• A Team player with good organizational, analytical an

📌 Assistant Manager (India)
🏢 HSBC Global Services
📍 India