Salary and Advantages packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.

Job Summary

The Techno-Functional Analyst, Supply Chain Systems supports, enhances, and optimize systems used for Global Supply Chain Management (SCM) operations. The role provides functional and technical support for assigned Oracle Supply Chain Management modules and related applications. Working closely with the GSCM team, business stakeholders, internal, and external service providers, the Techno-Functional Analyst helps analyze operational needs, document requirements, configure approved system changes, test enhancements, troubleshoot issues, maintain accurate system data, and delivers scalable business solutions. The Analyst collaborates with global, regional, and local teams to drive process improvements, support integrations, and ensure efficient and reliable supply chain operations through consistent execution of SCM systems-support activities.

Roles and Key Responsibilities





SCM Technical & Functional Support

• Analyze business requirements and design end-to-end business, process, data, and technology solutions that improve organizational effectiveness and user experience.

• Configure, support, and optimize SCM modules and technologies, including procurement, purchasing, inventory management, costing, and supplier management.

• Support system enhancements, maintenance activities, and implementation of projects while monitoring service performance, troubleshooting production issues, and driving root-cause resolution.

• Coordinate with software vendors, implementation partners, and support providers to resolve issues, manage enhancements, and ensure service quality.

• Conduct fit-gap analysis, solution design, testing, user training, deployment, and post-production support.

• Evaluate alternative solution approaches and recommend scalable, maintainable, and cost-effective

📌 IT Analyst I, Supply Chain Systems (Lucknow)
🏢 Catholic Relief Services | CRS
📍 Lucknow