? Mumbai | Full-time | CTC: 2-2.5 LPA | Timings: 10:30-7 | Fresher Profiles Only

About Snackible
Snackible is building a new-age snacking brand where cravings aren’t the problem, bad choices are. From better-for-you chips to protein-first snacks, we’re rethinking everyday munching.
Now, we’re looking for someone who can own how we interact with our consumers across every touchpoint.

About This Role:
This is not a typical customer support role. You’ll be responsible for engaging with consumers, managing conversations, and building a strong community around the brand.

What You'll Do:
• Be the first point of interaction across WhatsApp, Instagram, email, calls, and marketplaces
• Respond to queries, feedback, and complaints in a human, brand-aligned way
• Build and manage customer communities (WhatsApp, social, etc.)
• Drive engagement through conversations and participation-led formats
• Capture and manage inbound leads and route them to relevant teams
• Conduct outbound calls/messages for feedback, follow-ups, and engagement




• Run customer feedback loops (calls, surveys, focus groups)
• Identify patterns in customer behaviour and share insights internally
• Work closely with marketing, ops, and product to close the loop

What We're Looking For:
• Freshers with an interest in consumer experience, community, or engagement roles
• Robust communication skills (written + verbal)
• Comfortable handling calls + chats daily
• High ownership mindset and robust follow-through
• Ability to handle fast-paced environments without losing clarity

Bonus:
• Experience in D2C, FMCG, or startup environments
• Familiarity with CRM tools, WhatsApp, or community platforms

This role is the voice of Snackible.
Every interaction shapes how customers perceive the brand and you’ll own that experience end-to-end. If you enjoy talking to people, spotting patterns, and turning conversations into impact, this role is for you.

📌 Customer Relations Executive (Mumbai)
🏢 Snackible
📍 Mumbai