About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

In the role of Contact Centre Service Consultant, you will be responsible for supporting key functions across the Digital Service function, providing high-quality, timely, and resilient operational and customer support across digital processes. You will help ensure seamless service delivery by responding to customer needs, supporting day-to-day digital operations, and working collaboratively with key stakeholders.

Through effective communication, timely resolution, and a strong customer-focused approach, you will contribute to positive customer outcomes and stakeholder satisfaction. You will also identify opportunities for continuous improvement, support operational excellence, and help enhance the overall customer experience while maintaining quality and consistency across all activities.

Banking is changing and we're changing with it,



giving our people outstanding opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: Bengaluru, India
Work Hours: Early morning rotational shifts, starting from 3:00 AM

What will your day look like?

As a Contact Centre Service Consultant, you will:

• Execute day-to-day digital service processes accurately and within agreed turnaround times, delivering quality customer outcomes.

• Support customer enquiries and transactional needs while maintaining compliance with policies, procedures, and quality standards.

• Collaborate with internal teams and stakeholders to resolve issues and ensure seamless service delivery.

• Identify process gaps and contribute to continuous improvement, automation, and digital adoption initiatives.

• Build knowledge across processes through continuous learning, cross-training, and

📌 Contact Centre Service Consultant (Bengaluru)
🏢 Anz Banking Group
📍 Bengaluru