Tech Lead - IT Service Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a quick-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Advanced L2/L3 Active Directory, M365 & Endpoint Engineer
Senior Infrastructure and End User Operations
Own and independently resolve complex identity, endpoint, collaboration and enterprise application issues, with good hands-on exposure to Azure administration, while serving as the team SME for Microsoft Intune and PagerDuty. Maintain strong customer service, security controls and technical documentation.

Role Level
Advanced L2/L3 / SME
Reporting To
Infrastructure / EUC Operations Lead
Primary Platforms
AD, Entra ID, M365, Intune, PagerDuty, Windows, Azure
Key Stakeholders
Users, Security, Service Desk, App Teams
Provide senior-level operational support across Active Directory, Micro

📌 Tech Lead (Noida)
🏢 BrightClaim
📍 Noida