It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Position Overview
ServiceNow is seeking a highly motivated and experienced Senior Staff Software Engineer for platform engineering across DevOps, Deployment, and Performance Engineering functions within the PAXE DevOps & Performance Engineering organization. This role sits at the intersection of developer productivity, AI-native tooling, and operational excellence,
owning the systems and practices that enable teams to ship with speed and confidence.
As a technical anchor on the team, you will drive the strategy and execution for CI/CD pipeline enablement, the cross team AI development platform, and shift-left performance engineering. You will work closely with partner organizations including framework, UX and other engineering teams to build the infrastructure and tooling that powers how AI is built, tested, and delivered at ServiceNow. Success in this role requires robust cross-functional collaboration aligning on developer experience, end-to-end delivery, and platform teams on observability and release quality. This role offers high executive visibility and the opportunity to shape foundational engineering practices across the organization.
Key Responsibilities
DevOps & Release Engineering
• Lead design and execution of CI/CD pipeline enablement, working with devProd to improve develop
📌 Sr Staff Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad
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