Position Summary

Atlantic Park Surf is seeking friendly, enthusiastic, and reliable Guest Services Staff to provide exceptional front-line service to visitors at our surf destination. As the first point of contact for guests, this team plays a key role in shaping the Atlantic Park experience through ticketing, guest support, and general hospitality.

The ideal candidate is outgoing, attentive, and passionate about delivering memorable guest experiences. This position requires strong communication skills, a positive attitude, and the ability to remain calm under pressure in a fast-paced, outdoor setting.

Key Responsibilities

Guest Services & Hospitality

• Greet guests warmly and provide information about park offerings, schedules, and amenities.
• Deliver outstanding customer service while ensuring guest satisfaction and safety.
• Assist with wayfinding, guest inquiries, and special accommodation requests.
• Proactively engage with guests to ensure a positive experience and promote return visits.
• Communicate clearly and professionally with guests, coworkers, and supervisors.





Ticketing & Entry Operations

• Operate point-of-sale (POS) systems for ticket sales, upgrades, and merchandise.
• Troubleshoot ticketing or reservation issues and escalate when necessary.
• Maintain orderly and efficient entry flow at park entrances and checkpoints.
• Ensure all guests comply with entry requirements, safety protocols, and park policies.

Event & Group Support (As Needed)

• Provide on-site support for private events, surf competitions, or group bookings.
• Help with setup, guest check-in, and breakdown during event execution.
• Represent the park’s values and uphold professional conduct during special functions.

Cleanliness & Presentation

• Maintain a clean, welcoming environment at guest service areas, entrances, and workstations.
• Monitor and restock supplies such as maps, brochures, wristbands, or lanyards.
• Report maintenance issues or guest safety concerns to

📌 Guest Services Associate (Dehradun)
🏢 Atlantic Park Surf
📍 Dehradun