Job Summary

As a vital part of the CRM team, the functional Consultant will help develop robust business cases supported by compelling value propositions while demonstrating how clients can realize substantial value by deploying the Microsoft Dynamics CRM Solution.

Responsibilities

• The role includes working with customers’ technical, business and management teams to understand their strategy and identify their ‘must have’ requirements, in order to design and deliver highly complex integrated solutions
• Implement, maintain and support the solutions built for the Microsoft Dynamics 365 Customer engagement
• Support and manage future implementations in project mode
• Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost.
• Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects.
• Conduct hands-on implementation,



configuration of the various components of Microsoft Dynamics CRM.
• Build positive client relationships by developing an understanding of the clients business processes.
• Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation.
• Adapt to different end-user learning styles when training, gathering requirements, etc.
• Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.
• Assist internal resources with support or pre-sales of Microsoft CRM and related integrations

Education, Certifications And Experience

• 6+ years Microsoft Dynamics CRM implementation experience
• Experience in managing skilled team members, guide and mentor them as and when required.
• Job role experience as a consultant in a consulting practice, facilitating discovery workshops.
• Excellent

📌 CRM Project Lead (Ahmedabad)
🏢 Intech Careers
📍 Ahmedabad