Tech Specialist, Applications & Platforms

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Job requirementsServiceNow Developer JDDevelopment and Customization:
• Design and implement custom indicators, breakdowns, and data collection jobs to measure and track KPIs across ITSM, ITOM, HRSD, and other modules.
• Customize the ServiceNow platform, including forms, workflows, and business rules, to integrate and support Performance Analytics capabilities.
• Utilize scripting (JavaScript, Glide API) to create and enhance analytics-driven functionalities.
Data Collection and Reporting Automation:
• Configure and automate data collection jobs to ensure timely and accurate aggregation of performance data, minimizing manual intervention.
• Develop automated workflows using Flow Designer and Scripted APIs to streamline data collection and reporting processes across different ServiceNow modules.
• Automate data collection and reporting workflows to streamline analytics operations and enhance system performance.
• Optimize Performance Analytics configurations to minimize system impact and ensure timely reporting.




KPI Tracking and Optimization:
• Collaborate with stakeholders to define, track, and report critical performance metrics (KPIs) that align with business objectives.
• Create and maintain business rules, UI policies, and client scripts that enhance the tracking of KPIs and other performance metrics across the platform.
• Optimize the performance of dashboards and reporting mechanisms.
Trend Analysis and Forecasting:
• Implement trend analysis and forecasting models using Performance Analytics tools to anticipate future performance based on historical data.
• Integrate trend analysis with ServiceNow workflows and automation scripts to trigger proactive actions based on forecasted data.
• Implement forecasting models and trend analysis to provide insights into future performance.
• Work with business and IT stakeholders to identify and define key performance metrics.
Stakeholder Collaboration and Insights:
• Engage

📌 Tech Specialist, Applications (Chennai)
🏢 Brillio
📍 Chennai