If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Observability Automation and Service Enablement Engineer

About The Role

Nationwide's Cyber Security Operations — Innovation and Integration team is hiring a hands-on engineer to operate and continuously improve the observability services behind key systems the team builds and runs. This role blends responsive service delivery with automation engineering: you'll own requests coming through ServiceNow, Microsoft Teams, email, and other channels while evolving the alerting and monitoring around those systems.

You'll manage Current Relic alerts and dashboards at scale (1k+) using Python and Terraform,



and bring transferable experience with Grafana's LGTM stack — Loki, Grafana, Tempo, and Mimir. This is not a traditional ticket-administration job: success requires a service mindset, sound operational judgment, and the engineering ability to replace repetitive manual work with governed, supportable automation. AI-assisted development experience is a plus — there's room to build agentic workflows that triage and contextualize issues.

What You'll Do

• Own intake across ServiceNow, Teams, email, and other channels — triage, clarify requirements, set expectations, prioritize, and keep status and fulfillment records accurate.
• Develop and maintain Python and Terraform automation that generates and deploys New Relic artifacts (dashboards, alert policies, conditions, notification workflows) at scale via APIs, NerdGraph, and NRQL.
• Partner with application, infrastructure, cloud, security, and platform teams to

📌 Specialist, Cybersecurity (Hyderabad)
🏢 Nationwide
📍 Hyderabad