Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
• Renewals Ownership• Independently manage end-to-end renewal cycles for an assigned portfolio of accounts, including outreach, quoting, negotiation, and contract execution.
• Prepare and deliver renewal quotes, driving toward a 95%+ gross retention rate.
• Own the renewal timeline for assigned accounts, ensuring all milestones are met well in advance of contract expiration.
• Identify at-risk renewals early and partner with Customer Success and Account Management to develop retention strategies.
• Serve as a pre-escalation point to vet and troubleshoot renewal issues before escalating to the Sr. Director.
• Drive and lead renewal forecast calls, providing accurate pipeline reporting and renewal status updates to Customer Success leadership.

• Contract & Order Management• Create accurate contractual order documents for renewals, amendments, and add-ons in accordance with Trintech's contracting standards.




• Generate and maintain renewal quotes using DealHub and Salesforce CPQ, ensuring accurate product and pricing configuration.
• Track the signatory process and maintain up-to-date prospect and contract status in Salesforce.
• Support the Deal Desk process for complex or non-standard renewal transactions.
• Prepare monthly reconciliation reports for processed renewals and customer assets.

• Process Improvement & Collaboration• Identify inefficiencies in the renewals process and proactively propose and implement improvements.
• Collaborate with the Revenue Operations team on cross-functional initiatives to streamline contracting and renewals workflows.
• Contribute to internal documentation of renewals procedures and best practices.
• Provide informal guidance and support to junior Renewals Specialists, sharing knowledge and helping onboard new team members.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• 5+ years of experience in

📌 Sr Renewals Specialist (Bengaluru)
🏢 Trintech
📍 Bengaluru