How you can make an impact
You will support the Service team in installing, maintaining and servicing manual liquid-handling devices and pipettes. This role will provide hands-on exposure to laboratory equipment, customer service, calibration processes and service-business operations while helping customers keep their instruments reliable and fit for use.

• Support the installation of manual liquid-handling devices at customer sites under the guidance of experienced Service Engineers.

• Assist with breakdown service activities for liquid-handling devices, including basic inspection, troubleshooting and corrective service actions.

• Assist with preventive maintenance and routine servicing of liquid-handling devices and pipettes.

• Support pipette repair activities, including inspection, cleaning, disassembly, assembly and functional checks as required.

• Assist with pipette calibration activities in accordance with defined procedures and quality requirements.

• Maintain accurate records of service visits, maintenance activities, repairs and calibration work.





• Support the generation of service revenue through billable service activities and assist with payment collection follow-up when required.

• Communicate professionally with customers regarding service visits, schedules, requirements, action plans and pending activities.

• Assist in preparing and sending service proposals in coordination with the Service and Sales teams.

• Support customer presentations, product demonstrations and basic user guidance under supervision.

• Work closely with the team to support customer requirements and service opportunities.

• Assist in collecting and sharing market feedback, including customer needs, product observations and service-related opportunities, with management.

• Support revenue management activities by maintaining updated records of service opportunities, proposals, invoices and pending payments.

• Assist with complaint management by recording customer co

📌 Apprentice - Service Engineer (Bengaluru)
🏢 Eppendorf
📍 Bengaluru