Job Track Description:

• Experience: 3+ years in Production support activities

• Requires formal graduate degree and relevant expertise in a Production support activity.

• Leading and coordinating troubleshooting calls.

• Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs.

• Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team.

• Holiday work required.

• Strong communication skills both written and verbal.

• Requires a conceptual understanding of theories, practices, and procedures in a Production Support environment.

• Good understanding of the US Healthcare system (Payer, Provider, PBM)

Responsibility Statements

• Monitors and applications and processes issues, recommends long term remediation steps.

• Creates documented process for daily activities

• Researches and advises on production anomalies.





• Applies functional knowledge of the processes for remediation of anomalies.

• Applies functional knowledge to support incident management requests.

• Works with Support Teams to define root cause and replicate issues.

• Works with Support Team to re mediate issues.

• Verifies environment stability.

• Recognized as an subject matter expert on Process and Systems.

• Mentors and trains team members.

Primary Skills (Must Have):

• Positive understanding of the US Healthcare system (Payer, Provider & PBM).

• Good verbal and written communication skills.

• Experience or exposure to production monitoring and support – IWA, UC4, App dynamics etc.

• Familiarity with ticketing tools and incident management processes – Service Now.

• Knowledge of healthcare business workflows (claims, eligibility, payments)

Behavioral & Work Requirements

• Positive attitude towards assignments.

• Willingness to work in 24×7 shifts (Weekly/Bi-weekly Rotation

📌 IT Operations Analyst I (India)
🏢 Conduent
📍 India