Job Track Description:

• Assists others in achieving goals.

• Broad technical expertise and industry knowledge.

• Ability to manage hiring and termination actions and training for multiple employees.

• Manages performance appraisals and pay reviews for team members.

• Accountable for functional, operational, and program management.

General Profile.

• Supervises daily tasks of the business, technical support and production teams

• Responsible for team results

• Works within established precedents and practices.

• Evaluates and organizes information to solve for problems and challenges

• Ability to work without supervision.

Functional Knowledge

• Comprehensive understanding of processes, procedures, systems, and concepts.

Business Expertise

• Ability to coordinate team efforts to achieve overall company and client goals.

Impact

• Directly impacts the quality of services provided

• Supports and trains team members to impact end user experiences

Leadership

• Provides supervision including coaching and quality checks to support associate progress





Problem Solving

• Solves problems and evaluates possible solutions using past technical experience.

Interpersonal Skills

• Solid communication skills to share ideas and information.

Responsibility Statements

• Delivers quality, productivity, and compliance KPI reports.

• Coaches and gives feedback to team members to enhance performance.

• Shares processes and business updates with the team.

• Supervises the team to identify coaching opportunities.

• Recommends training interventions when necessary.

• Outlines best practices for associate growth and improvement.

• Performs other duties as assigned.

• Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an

📌 Supervisor, Customer Experience (India)
🏢 Conduent
📍 India