What you'll do
You'll work hands-on with a small portfolio of large international customers. Your day-to-day:
• Run working sessions with your customers' analytics and marketing leads — understand their reporting needs and translate them into dashboards, calculated metrics, and data models inside Clarisights
• Investigate data questions that span SQL, our ingestion pipelines, and the customer's own sources ("why is this number different from what Meta Ads Manager shows?")
• Own the technical side of pilots and new customer onboarding — defining success criteria, building the initial reporting setup, and getting accounts to production-grade within the first few weeks
• Build and optimise reports and dashboards that hundreds of marketers inside our customer accounts use daily
• Translate customer requests into explicit technical specs for our Product and Engineering teams, and help prioritise what gets built
• Spot expansion opportunities within customer organisations and feed them back to sales
This isn't a ticket-queue support role.
You own outcomes for your accounts and have direct relationships with senior stakeholders on the customer side.
What you'll bring
If you trained as an engineer but realised you'd rather solve problems alongside people than alone with an IDE, this role is for you.
• A degree in engineering
• 3–6 years in a technical, customer-facing role — Technical Account Management, Solutions Consulting, Implementation Consulting, Analytics Consulting, or similar
• Strong SQL and experience working with large, messy datasets
• Excellent written and verbal English — you'll be in daily contact with marketing and analytics teams across Europe and the US
• A first-principles problem-solver: when customers bring vague problems, your instinct is to ask sharp clarifying questions and guide the customer on the best approach
• Ability to explain technical concepts cleanly to non-technical stakeholders
Nice to have
• Hands-on experience building report