You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
The Assistant Manager – Guest Relations (Event Operations) is responsible to oversee and ensure seamless guest experiences during events.
This role involves managing guest interactions, coordinating with internal departments, and supporting event execution to maintain high standards of service.
The position focuses on relationship building, guest satisfaction, and operational excellence across all event-related activities.
Qualifications:
Minimum 2 years work experience in Guest Relations, Front Office, or Event Operations in a luxury international brand hotel.
Valuable understanding of guest service standards,
event coordination, and hospitality operations.
Strong interpersonal and communication skills with a focus on guest satisfaction and relationship management.
Primary Location: IN-WB-Kolkata
Organization: Hyatt Regency Kolkata
Job Level: Full time
Job: Administrative
Req ID: KOL004334
Hyatt is an equal employment chance and affirmative action employer.
We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.