12-16 years of experience in ITSM specifically supporting the ServiceNow processes. Playing an architect role. Should be able interact with buisness and get the requirements. Should be able to understand the agile connvept and segregate the stories according to releases.
Responsibilities
- Good knowledge on Servicenow modules
- Configuration and enhancements on the ServiceNow ITSM module
- Support existing and build current interfaces and have a good understanding of available integrations with 3rd party tools
- Expertise with scripting languages such as JavaScript and Angular JS
- Web service proficiency REST SOAP as well as XML and JSON knowledge
- Ability to talk to business to understand requirements provide options and set right expectations on delivery
- Excellent written and oral communication skills
- Good to have Experience successfully implementing the ServiceNow ITSM modules platform and processes leveraging the ITSM framework
- ServiceNow Workplace Safety apps implementation
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