Walk-in || Customer Service Executive (Sahibzada Ajit Singh Nagar)

Walk-in || Customer Service Executive (Sahibzada Ajit Singh Nagar)

09 Oct
|
TP
|
Sahibzada Ajit Singh Nagar

09 Oct

TP

Sahibzada Ajit Singh Nagar

Roles and Responsibilities

- Provide exceptional customer service through email support, chat process, and non-voice interactions.

- Handle customer inquiries, resolve issues, and provide solutions in a timely manner.

- Maintain accurate records of customer interactions using CRM software.

- Collaborate with internal teams to resolve complex customer complaints.

- Meet performance targets for quality metrics such as first call resolution rate.

Desired Candidate Profile

- 0-2 years of experience in BPO or Call Centre setting.

- Excellent communication skills with ability to handle multiple conversations simultaneously.

- Proficiency in handling international customers (English language).

- Ability to work on rotational shifts including weekends and holidays.

Office location- sector 75, Mohali Teleperformance Gate no. 1 -Cabin 12

📌 Walk-in || Customer Service Executive (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar

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