Roles Responsibilities

- Provide L2 production support for business-critical applications.

- Monitor application and infrastructure health using SRE monitoring tools.

- Analyze and resolve production incidents within defined SLAs.

- Perform root cause analysis (RCA) and implement preventive measures.

- Troubleshoot application, server, and database-related issues.

- Use SQL queries for data validation, troubleshooting, and issue analysis.

- Work closely with development, infrastructure, and database teams to resolve production issues.

- Participate in deployment, release, and change management activities.

- Monitor system performance, availability, and reliability metrics.

- Create and maintain support documentation, runbooks, and SOPs.

- Support on-call rotations and major incident management processes.





- Identify automation opportunities to improve operational efficiency.

Technical Requirement

- Primary skills:Technology->DevOps->Site Reliability Engineering(SRE),Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->Maintenance and Production Support process->Finacle Product Maintenance process,Technology->SQL SSIS->SQL Server

Educational Requirement
MCA,MTech,Bachelor of Engineering,BCA,BTech

Preferred Skills
Technology->DevOps->Site Reliability Engineering(SRE),Technology->Maintenance and Production Support process->Finacle Product Maintenance process,Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server

Service Line
Application Development and Maintenance

📌 SRE Production support Lead (Bengaluru)
🏢 Infosys
📍 Bengaluru