- Provide technical support to customers via phone, email, or chat regarding software product issues.
- Troubleshoot and resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to identify and implement solutions for recurring issues.
- Document customer interactions using CRM software for accurate tracking.
Job Requirements :
- Fluency in English language (written & spoken).
- 1-2 years of experience in non-voice process or technical support role.
- Excellent communication skills with ability to articulate complex technical information simply.
- Robust problem-solving skills with attention to detail.
📌 technical support (Nagpur)
🏢 HotelKey
📍 Nagpur
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