Job Summary

This position is open with Bajaj Finance Ltd.

Responsibilities

- To ensure SLA delivery for each process.
- To ensure quality of files processed by the operations team are within the specified guidelines.
- Achieve service to sales numbers.
- To ensure all cash management services at the branch are delivered.
- Achieve service related TAT & specific deliverables like generating tokens, FTR, TAT etc.
- Data analysis & sharing of best practices with team.
- Ensuring implementation of policies & processes.
- Coordination with various HO / cross functional departments & providing feedback.
- Recruiting and manpower forecast & planning.
- Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.




- Vendor management (CPV Agencies).
- Ensuring compliance & integrity within the area/region.
- To support all new initiatives & functional projects of the function.

Required Qualifications and Experience

- Should have 2-4 years experience, and minimum 1 year managing branch operations.
- Should be a post graduate preferably.
- Should have collaborative work style to engage with peers & colleagues across the company.
- Should have excellent communication skills along with robust presentation and data analytics skills.
- Self-motivated and a self-starter.

📌 Senior Executive - Operations and Service (Kushinagar)
🏢 Bajaj Finance
📍 Kushinagar