- Design and implement Salesforce Agentforce solutions for customer service, sales, and business operations.
- Configure and develop AI-driven agents to automate business processes and enhance user experiences.
- Integrate Agentforce capabilities with Salesforce Sales Cloud and Service Cloud applications.
- Build conversational workflows and intelligent automation solutions.
- Implement scalable and secure Salesforce applications.
- Build reusable components and frameworks.
Automation & Integration
- Develop and optimize Salesforce Flows and Process Automation.
- Integrate Salesforce with external systems using REST/SOAP APIs.
- Work with middleware and integration platforms to enable seamless data exchange.
- Ensure data consistency, security, and governance.
Collaboration & Solution Design
- Collaborate with Business Analysts, Architects, and Product Owners to understand requirements.
- Participate in solution design discussions and technical reviews.
- Translate business requirements into scalable technical solutions.
Testing & Deployment
- Perform unit testing and support SIT/UAT activities.
- Ensure adherence to Salesforce development best practices.
- Participate in CI/CD and deployment processes.
- Troubleshoot production issues and implement fixes.
Performance Optimization
- Optimize application performance and user experience.
- Follow Salesforce governor limits and coding standards.
- Conduct code reviews and recommend improvements.
Required Skills
- Strong experience in Salesforce Development.
- Hands-on experience with Salesforce Agentforce.
- Proficiency in:
- Apex
- Lightning Web Components (LWC)
- Salesforce Flows
- SOQL/SOSL
- REST/SOAP APIs
- Experience with Sales Cloud and Service Cloud.
- Understanding of Salesforce security and sharing models.
- Robust debugging and troubleshooting skills.
Preferred Skills
- Experience with Einstein AI and Generative AI capabilities.
- Knowledge of Prompt Builder and AI-powered automation.
- Experience with DevOps tools such as Copado, Gearset, Git, or Azure DevOps.
- Exposure to Experience Cloud and Industry Clouds.
- Agile/Scrum project experience.
Certifications Preferred
- Salesforce Platform Developer I
- Salesforce Platform Developer II
- Salesforce AI Associate
- Salesforce AI Specialist
- Salesforce Administrator Certification