Job Description:

- 1215+ years of progressive experience in Service Delivery Operations, including 35+ years in a managerial role within Fice Accounting.
- Proven ability to lead, mentor, and develop high-end performing fice teams, including managing performance and driving accountability.
- Capable of working effectively with senior leadership, auditors, regulators, and cross-functional partners in a matrixed setting.
- Demonstrated track record of driving efficiency, standardization, and continuous improvement in fice processes.
- High ethical standards, strong attention to detail, sound judgment, and the ability to operate with confidentiality and professional skepticism.
- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.

Responsibility:

- Responsible for leading, coaching, and developing first-line managers.
- Ensures customer SLA/ KPI are met by guiding operations of respective Accounting teams.
- Lead and oversee end-to-end fice and accounting operations, ensuring accuracy, integrity, and timeliness of ficial information.
- Manage monthly, quarterly, and annual close processes in the Order to Cash Tower
- Design and maintain strong internal controls and risk management frameworks.




- Partner with senior leadership to provide ficial insights, budgeting, forecasting, and variance analysis to support business strategy and decision-making.
- Act as primary liaison for internal and external audits, ensuring timely resolution of audit observations and implementation of corrective actions.
- Lead, mentor, and develop fice and accounting teams, setting clear goals, performance expectations, and succession plans.
- Drive continuous improvement and automation of ficial processes, systems, and reporting to enhance efficiency, scalability, and accuracy.
- Collaborate effectively with cross-functional teams, senior management, and external stakeholders to support business objectives and fical goverce.
- Develop and implement standard operating procedures, and goverce frameworks aligned with organizational and industry best practices.

Functional Knowledge

- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.

Business Expertise

- Understands how to improve efficiency across related teams.

Impact

- Impacts the quality and effectiveness of the team and contribution to the subfunction.
- Guided by functional business plans.

Leadership

- Sets priorities and allocates resources for related teams.

Problem Solving

- Resolves complex technical and operational problems.

Interpersonal Skills

- Uses clear communication skills to influence others, including senior leadership.

📌 Senior Manager, Accounting Services (Kochi)
🏢 Conduent
📍 Kochi