- Manage and service existing customer relationships.
- Handle customer queries, requests, and service-related issues.
- Ensure timely resolution of customer complaints and service requests.
- Support account opening, KYC, documentation, and transaction-related requirements.
- Identify customer needs and cross-sell relevant banking and wealth products.
- Generate leads and support business growth through existing customer relationships.
- Maintain regular customer engagement and improve customer retention.
- Coordinate with internal teams for smooth and timely service delivery.
- Ensure compliance with bank policies, KYC, and regulatory guidelines.