- Make outbound calls to customers regarding pending and overdue payments.
- Inform customers about outstanding amounts and payment due dates.
- Follow up regularly with customers to ensure timely payment.
- Understand customer concerns and provide appropriate information regarding payments.
- Negotiate suitable payment commitments within company guidelines.
- Maintain accurate records of customer interactions and payment commitments.
- Update collection status and call details in the CRM/system.
- Escalate difficult or unresolved cases to the concerned team or supervisor.
- Achieve daily and monthly collection/call targets.
- Maintain qualified and courteous communication with customers.
- Follow company policies, collection procedures, and applicable regulations.