Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do

- You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

- You will also be responsible for closing the fault and complaints within SLA s.

- Candidate who is good in email and chat process who is good in typing is what is preferred here

- Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints.

- Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for





- Primary skill - Customer Communications - P5

Roles and Responsibilities:

- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

- Your expected interactions are within your own team and direct supervisor.

- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on recent assignments.

- The decisions that you make would impact your own work.

- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

- Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 Customer Contact Comms Associate - Voice (Bengaluru)
🏢 Accenture
📍 Bengaluru