? WE ARE HIRING – DIGITAL REPAIR SPECIALIST? Role: Digital Repair SpecialistEducation: ITI / Diploma

Preferably – ECE / Telecommunication / IT / Computer Science

Experience: 1.5 to 4 Years

- Key ResponsibilitiesShortlist, onboard and certify Partners / Technicians.
- Ensure partner availability and manage upgrades/terminations.
- Conduct initial training, reskilling, upskilling and refresher programs.
- Provide hands-on field training through OJT.
- Track KPIs and performance of Partners / Technicians and take corrective actions.
- Support issue resolution within TAT to ensure customer satisfaction.
- Conduct audits, inventory reconciliation and FTTx device inspections.
- Handle walk-in customers, device repairs/swaps, CRM entries and software upgrades.
- Train and support extended service points.
- Travel to touchpoints as per business requirements.
- Manage complaints, out-calling and coaching of Jio Associates as required.
- Skills & CompetenciesCustomer Focus
- Positive Communication Skills
- Problem-Solving Skills
- Handset Repair Skills
- Knowledge of Spares Operations
- Knowledge of CRM Systems
- Technical Knowledge & Field Team Management

? Interested CandidatesContact: Sunny Kaushik

? (phone hidden)

📌 Digital Repair Specialist (Moga)
🏢 Reliance Jio
📍 Moga