We are hiring Virtual Relationship Managers to manage customer relationships through digital channels, understand financial needs, and promote suitable banking products while delivering an excellent customer experience.
Key Responsibilities
- Connect with customers through inbound/outbound calls and digital channels.
- Understand customer needs and recommend suitable banking products.
- Promote and cross-sell banking products, including cards, assets, and third-party products.
- Achieve assigned sales and portfolio targets.
- Resolve customer queries and complaints promptly.
- Build long-term customer relationships and improve customer retention.
- Maintain accurate customer records and update CRM systems.
- Process customer requests while adhering to banking policies and compliance standards.
- Eligibility CriteriaQualification: Graduate in any stream except B.Tech/BE.
Experience: Freshers can apply; 0–1 year of experience preferred.
Languages: Fluent English (mandatory) + any one regional language: Hindi, Tamil, Malayalam, or Kannada.
Required Skills:
Robust verbal and written communication.
- Basic knowledge of banking and financial products.
- Customer relationship management and sales skills.
- Persuasion, negotiation, and problem-solving abilities.
- Basic computer and CRM knowledge.
- Ability to achieve sales targets and maintain customer relationships.