Work Location: Noida
Experience - 0yrs. - 1 yrs
Qualification: Any Graduate
Shift- 24*7/Night Shift are included
Job Description
Overview of Role: Handles customer inquiries via phone, email or chat regarding technical issues related to applications/software/hardware and networking.
Accountabilities
Technical Support
-Provide first line technical support ; talking to clients and computer users to determine the nature of problems
-Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
-Installing and configuring applications, software, systems, networks, printers and scanners
-investigating, diagnosing and solving computer software and hardware faults
-Log all calls received on Salesforce accurately, efficiently and completely
-Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
-Manage and take ownership of the resolution process for all customer related issues

📌 -Tech Support Associate (India)
🏢 Capgemini
📍 India