Job Description
L3 – MC DMS
Designation
Assistant Manager
Department
MC DMS
Level
L3
Employment Type
Full-time
Location
Agartala
Reporting Manager Title
Deputy General Manager
Language
Native Language, Hindi and English
Travel
Yes
Academic Qualification
Any Graduate
Work Experience
Minimum 7 years
Domain Knowledge (Preferable)
Financial Services/Banking/FMCG/NBFC preferred
Key Responsibilities
Managing the collections through team of COs/DMAs.
Responsible for the collection's performance on various collection parameters such as: a. Arrear resolution b. Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
Performance review on field – monthly basis and Quarterly performance review of the CO's of allocated collection targets
Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting recent agencies / DMAs for collection & evaluation & empanelment of these new agencies.
Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-today collection performance improvement.
Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo




Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members
Daily productivity MIS should be maintained & shared with the higher management along with the analysis
Monthly team meeting at hub location for performance review & setting the targets for the next month
Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis
Key Skills Required
Technical Skills:
Excellent communication / Negotiation skills
Team Management
Relationship Management
Result orientation
Multitasking
Key Performance Indicators
Achieving the target allocated for the hub
Reducing the flow rate to the next buckets
Managing the Cos & maintaining their performance
Managing the Agencies & monitoring their performance
Additional Role Details
Work-Schedule
5 Days/week
Hiring Local/Pan-India Candidates
Local Candidate
Additional Comment (if any)
-

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