D365 CE Techno-
Functional Consultant
Role Overview
The D365 CE Techno‐Functional Consultant will play a key role in delivering
end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions
, combining
functional consulting
expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.
Core Responsibilities
1. Consulting & Requirements Gathering
Engage with business stakeholders to
gather, analyze, and document requirements
Lead
workshops, discovery sessions, and solution discussions
Translate business needs into
functional specifications and technical designs
1
2. Solution Design & Architecture
Design
end-to-end D365 CE solutions
across:
Sales
Customer Service
Field Service
Align solutions with
industry best practices and ITC delivery frameworks
Define
scalable architecture
, including integration patterns and data models
3. Configuration & Customization
Configure and customize D365 CE using:
Dataverse entities, forms, views, and security models
Business rules, workflows, and Power Automate flows
Develop technical components:
Plugins (C#)
JavaScript customizations
PCF components (preferred) 2
4. Integration & Data Management
Design and implement
integrations with external systems
using:
Azure services (Logic Apps, Functions)
APIs and middleware
Manage:
Data migration
Data mapping & transformation
Data integrity and governance 3
5. End-to-End Delivery Ownership
Participate across full lifecycle:
Design Configuration Development Testing Deployment Support
Ensure
quality deliverables
, system performance, and client satisfaction 4
Support




Agile / Scrum or hybrid project delivery models
6. Testing, Training & Support
Lead
UAT coordination and validation
Provide
end-user training and documentation
Troubleshoot and resolve
production issues and enhancements
7. Collaboration & Stakeholder Management
Work cross-functionally with:
Developers
Architects
Business teams
Act as a
bridge between functional and technical teams
5
Communicate effectively with both technical and non-technical stakeholders
Technical Skill Requirements
Dynamics 365 & Power Platform
Solid expertise in:
D365 CE (Sales, Customer Service, Field Service)
Dataverse architecture
Proficiency in:
Power Apps (Model-driven apps)
Power Automate
Power BI (reporting/analytics)
Development Skills
Hands-on experience with:
C#, .NET plugins
JavaScript / TypeScript
REST APIs and integrations
Understanding of:
Solution management (ALM)
Azure DevOps
Integration & Cloud
Experience with:
Azure Integration Services
APIs and connectors
Knowledge of
enterprise integration patterns
is critical
Functional Expertise
Strong understanding of:
CRM business processes (Lead-to-Cash, Case Management, Service)
Business Process Mapping and BPM lifecycle
Ability to:
Align system capabilities with business outcomes
Drive process optimization through technology 6
Experience Requirements
5+ years of experience in
Dynamics 365 CE implementations
Proven track record of
end-to-end project delivery
Experience in
client-facing consulting roles
Exposure to
multi-module or enterprise-scale deployments
Certifications (Preferred)
Microsoft Dynamics 365 certifications such as:
D365 Customer Service Functional Consultant
D365 Sales Functional Consultant
Power Platform Solution Architect
Language: English (Business)

📌 Dynamics Crm Functional Associate +Pl400 (Delhi)
🏢 ITC WORLDWIDE
📍 Delhi