Job Title: CRM / Post-Sales Manager – Real Estate

Job Highlights

- 2–5 years of experience in CRM/Post-Sales operations in the real estate sector.
- Strong knowledge of CRM processes, customer relationship management, post-sales documentation, and possession coordination.
- Experience managing the complete customer journey from booking to agreement, registration, handover, and possession.
- Solid ability to coordinate with Sales, Legal, Finance, Projects, and Facility Management teams.
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Job Description

We are looking for an experienced CRM / Post-Sales Manager to manage the end-to-end customer relationship journey from booking to possession. The candidate will be responsible for post-sales operations, customer documentation, payment follow-ups, agreement execution, registration coordination, possession, and customer issue resolution.

The ideal candidate should have strong experience in real estate CRM and post-sales operations, excellent communication and customer-handling skills, and the ability to coordinate effectively with multiple internal teams.

- Key Responsibilities
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- Manage end-to-end customer relationship management from booking to possession.
- Handle post-sales activities including customer documentation, payment follow-ups, agreement execution, and registration coordination.
- Coordinate with Sales, Projects, Legal, Finance, and Facility Management teams for timely completion of customer requirements.
- Maintain accurate customer records and ensure timely updates in the CRM system.
- Coordinate customer documentation and follow up on pending documents and payments.
- Oversee agreement execution, registration, handover, and possession activities.
- Ensure a smooth and timely customer handover and possession process.
- Handle customer queries, complaints,



and escalations professionally and ensure timely resolution.
- Maintain regular communication with customers throughout the post-sales journey.
- Monitor customer satisfaction and identify opportunities to improve the overall customer experience.
- Prepare CRM reports, MIS reports, customer feedback analysis, and management dashboards.
- Track and monitor pending customer activities, payments, documentation, registration, and possession status.
- Ensure compliance with company policies, RERA guidelines, and internal processes.
- Develop and improve CRM and post-sales processes to increase operational efficiency and customer satisfaction.
- Maintain proper documentation and records for audit and compliance purposes.
- Coordinate with internal and external stakeholders to resolve customer-related issues efficiently.
- Required Skills & Qualifications10–12 years of relevant experience in Real Estate CRM / Post-Sales / Customer Relationship Management.
- Strong knowledge of real estate CRM and post-sales processes.
- Experience in customer documentation, agreement execution, registration, handover, and possession coordination.
- Excellent customer handling, communication, and interpersonal skills.
- Strong problem-solving, conflict-resolution, and negotiation skills.
- Proficiency in CRM software, Microsoft Excel, and MIS reporting.
- Strong coordination and stakeholder management skills.
- Ability to manage multiple customers, projects, and priorities simultaneously.
- Good knowledge of real estate documentation and RERA-related processes.
- Strong follow-up and organizational skills.
- Ability to lead and manage CRM/Post-Sales teams effectively.

Preferred CandidateCandidates with strong experience in real estate residential projects, CRM operations, post-sales documentation, registration, handover, and possession will be preferred.

📌 Real Estate Post-Sales Documentation (Bengaluru)
🏢 VVR SouthIndia Properties
📍 Bengaluru