Visit Health is looking for an Inbound Customer Support Executive with strong communication and customer-handling skills.
The candidate will be responsible for handling inbound customer calls, understanding customer queries, providing accurate information, and coordinating with internal teams to ensure timely resolution and a smooth customer experience.
Key Responsibilities
- Handle inbound customer calls and assist customers with their queries.
- Understand customer requirements and provide accurate and appropriate information.
- Ensure a professional and positive customer experience during every interaction.
- Coordinate with relevant internal teams whenever required for query resolution.
- Follow up on pending customer concerns and ensure timely closure.
- Maintain accurate records of customer interactions and query status.
- Handle customer concerns professionally and escalate issues when required.
- Ensure proper communication and coordination throughout the resolution process.
Candidate Requirements
- 1–2 years of experience in Inbound Calling, Customer Support, Customer Service or a similar voice-based role.
- Excellent verbal communication and customer-handling skills.
- Comfortable handling inbound calls and interacting with customers regularly.
- Good listening, problem-solving and query-resolution skills.
- Ability to coordinate with multiple internal stakeholders.
- Solid follow-up skills and customer-oriented approach.
- Any Graduate can apply.
Language Requirements
Opening 1: Malayalam + Tamil + Hindi + English
Openings 2–4: Hindi + English
Candidates must be comfortable communicating fluently in the required languages.
Shift Timing
Candidates should be comfortable working in the assigned split shift: