Full job description

The CRM Executive – Outstation role is responsible for managing customer relationships and ensuring seamless coordination for outstation services. The position focuses on customer satisfaction, issue resolution, coordination with operations/vendors, and maintaining service quality for outstation bookings.

Key Responsibilities:

- Handle end-to-end customer coordination for outstation bookings/services
- Act as the primary point of contact for customers before, during, and after the trip
- Ensure timely confirmation, scheduling, and execution of outstation services
- Coordinate with drivers, vendors, and operations teams for smooth service delivery
- Address customer queries, complaints, and escalations promptly
- Monitor trip progress and proactively resolve issues




- Maintain accurate customer records and booking details in CRM systems
- Collect customer feedback and report service improvement opportunities
- Ensure adherence to company SOPs and service standards
- Support billing, documentation, and closure of trips when required

Key Skills & Competencies:

- Strong communication and interpersonal skills
- Customer-centric approach with problem-solving ability
- Valuable coordination and multitasking skills
- Basic computer proficiency (CRM tools, MS Excel, email)
- Ability to work under pressure and manage urgent situations
- Willingness to work in shifts, weekends, or holidays if required

Work Location: Pisoli, Pune, Maharashtra

📌 CRM Executive (Pune)
🏢 Dreamspan Ventures
📍 Pune